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Last Updated: 8/2024
Welcome to Daniel&co, by accessing or using our website at gia-linh.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. General Terms
1.1. These Terms apply to all users of the Site, including but not limited to visitors, customers, and vendors.
1.2. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the Site or use any services.
2. Eligibility
2.1. You must be at least 18 years old or the legal age of majority in your jurisdiction to make a purchase on our Site.
2.2. By using the Site, you represent and warrant that you meet the eligibility requirements.
3. Product Information
3.1. Our diamonds come with certification options from either the GIA (Gemological Institute of America) or IGI (International Gemological Institute), based on your choice.
3.2. Due to high demand, some products may become unavailable. We reserve the right to limit quantities or discontinue products at any time.
4. Pricing and Payment
4.1. All prices listed on the Site are in USD and are subject to change without notice.
4.2. We accept all major credit cards. We do not accept cryptocurrency, checks, or PayPal.
4.3. Taxes are applied based on your location and will be calculated during checkout.
5. Orders
5.1. By placing an order on the Site, you agree to provide current, complete, and accurate purchase and account information.
5.2. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email or phone number provided at the time the order was made.
6. Shipping and Delivery
6.1. We ship globally, except to countries with restrictions.
6.2. International shipping typically takes 2-3 weeks. Shipping costs and delivery times will be calculated at checkout based on your location and the shipping method chosen.
6.3. We provide tracking information for all orders, shipped via FedEx or UPS, depending on the service you select.
7. Returns, Exchanges, and Trade-Ins
7.1. We do not offer refunds. However, we provide a trade-in value equal to the purchase amount for customer satisfaction.
7.2. To initiate an exchange or trade-in, the item must be returned to our office. Exchanges are processed once the returned item is received and inspected, and will cover defective items.
8. Warranty and Satisfaction Guarantee
8.1. We guarantee 100% customer satisfaction. If you are not satisfied with your purchase, please contact us to discuss your options.
8.2. Our warranty covers manufacturing defects, but does not cover damage due to misuse, neglect, or unauthorized repairs.
9. Intellectual Property
9.1. All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Daniel&co and is protected by copyright and other intellectual property laws.
9.2. You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.
10. Limitation of Liability
10.1. To the maximum extent permitted by law, Daniel&co shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased through the Site.
10.2. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the product(s) in question.
11. Changes to Terms
11.1. We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes signifies your acceptance of the revised Terms.
12. Contact Information
12.1. For any questions about these Terms, please contact us at contact@conroediamonds.com or call 713-980-9798.
At Daniel&co, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy below.
1. No Refund Policy
1.1. We do not offer refunds on any purchases. All sales are final.
2. Trade-In Policy
2.1. We offer a trade-in value equal to the original purchase amount as a satisfaction guarantee. This trade-in can be applied towards a new purchase of equal or greater value.
3. Exchange Policy
3.1. We accept exchanges for defective items only. To be eligible for an exchange, the item must be in its original condition, including all packaging and certifications, and must be returned within 30 days of receipt. 3.2. To initiate an exchange, please contact our customer service team at contact@conroediamonds.com or call 713-980-9798 to receive further instructions. 3.3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your exchange. If approved, the exchange process will begin, and a replacement item will be shipped to you.
4. Return Shipping
4.1. The customer is responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. 4.2. Please ensure that the item is securely packaged and shipped to the following address:
Daniel&co Returns Department
9798 Bellaire Blvd # C, Houston, TX 77036
5. Exceptions
5.1. Customized or personalized items are non-returnable and non-exchangeable unless they are defective. 5.2. Items that show signs of wear, damage, or alterations will not be accepted for exchange.
6. Contact Us
6.1. For any questions or concerns regarding our return and refund policy, please contact us at contact@conroediamonds.com
or call 713-980-9798. Our customer service team is here to assist you.
Copyright © 2024 Gia Linh - All Rights Reserved.
Daniel&co Fine. Jewelry
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